wonderlistTerms of Service
Wonderlist connects travelers with independent travel agencies. These terms explain what the platform does, what it does not do, and what each side is responsible for.
Last updated: January 2026
For travelers
These terms describe how Wonderlist works and what to expect when you use the app. They are written in plain language for clarity.
01
Using the Service
We provide a platform to discover and request bookings with independent travel agencies. Agencies are responsible for the services they provide.
02
Your Account
Keep your login details secure. You are responsible for activity that happens under your account.
03
Bookings, Pricing, and Payments
Availability, pricing, and cancellation terms are set by agencies and shown in the app. Payment processing may involve third-party providers with their own terms.
04
Platform Role and Liability
Wonderlist operates solely as a facilitator that connects you with registered travel agencies. Wonderlist is not a party to any booking and accepts no liability for service delivery, payments, or any dispute arising from bookings made through the platform.
05
Reviewing a Booking
Before completing a booking, you are responsible for thoroughly reviewing all package details—including services, dates, pricing, the agency's refund policy, and any applicable terms and conditions. By proceeding with a booking, you expressly accept and agree to the agency's terms and conditions.
06
Payments and Deadlines
All payments are processed directly through the agency. You are responsible for making timely payment in accordance with the package terms, including any deposit, installment, or balance payment deadlines.
07
Cancellations and Refunds
In the event of a cancellation, you must follow the agency's published refund policy. You acknowledge that refunds may be partial or non-refundable depending on the cancellation timeline and the agency's specific rules.
08
Travel Documents and Compliance
You are responsible for obtaining all necessary travel documents, including valid passports, visas, and any other documentation required for your destination. You must also comply with all rules, regulations, and conduct expectations of the destination country, hotels, transport providers, and any other services included in your package.
09
Keeping the Agency Informed
You must notify the agency of any changes, delays, or issues in a timely manner to help avoid disruption to your trip.
10
Dispute Resolution
In the event of a dispute or disagreement with an agency, you must first attempt to resolve the matter directly with the agency before involving Wonderlist. Where a resolution cannot be reached, any decision will be based on the preponderance of available evidence, including booking records, communication logs, and the agency's refund policy.
11
No Guarantee of Quality or Safety
Wonderlist does not guarantee the quality, safety, or availability of any package offered by an agency and is not responsible for any loss, injury, damage, or claim arising from your booking or trip.
12
Responsible Use
You agree to use the platform responsibly, provide accurate information, and refrain from any fraudulent or malicious activity. Any violation may result in account suspension or permanent removal from the platform.
13
Content You Provide
You keep ownership of content you submit. You grant us a license to display it in the app and related communications.
14
Acceptable Use
Do not use the service for unlawful, misleading, or harmful activity, or to harass others.
15
Service Availability
We work to keep the service available, but we do not guarantee uninterrupted access.
16
Updates
We may update these terms from time to time. Continued use means you accept the latest version.
For agencies
These terms describe how Wonderlist works for agencies and what we expect from partners using the platform.
01
Agency Responsibilities
Provide accurate business information and maintain required licenses and permits for your jurisdiction.
02
Listings and Content
Ensure listings are accurate and up to date. You grant us a license to display your content in the app and marketing materials.
03
Bookings and Fulfillment
You are responsible for fulfilling bookings and communicating any changes, cancellations, or service issues to travelers.
04
Platform Role and Liability
Wonderlist operates solely as a facilitator that connects travelers with agencies. Wonderlist is not a party to any booking and assumes no liability for payments, the delivery of services, or any dispute arising between a traveler and an agency. The agency remains solely responsible for fulfilling its bookings, managing cancellations, and processing refunds.
05
Refunds and Cancellations
You are required to manage cancellations and issue refunds strictly in accordance with your own refund policy. This policy is defined during onboarding and must be honored consistently at all times.
06
Dispute Resolution
Where a dispute arises, resolutions will be determined on the basis of the preponderance of available evidence, including booking records, communication logs, and the agency's published refund policy.
07
Violations and Enforcement
Agencies found in violation of these terms—including false advertising, fraudulent conduct, or failure to deliver contracted services—may be subject to formal warnings, account suspension, permanent removal from Wonderlist, and, where appropriate, legal action.
08
Fees and Payments
Platform fees and payout timing are shown in the app or your agreement. Payment processing may involve third-party providers with their own terms.
09
Customer Data
Use traveler data only to provide requested services and comply with applicable privacy laws.
10
Acceptable Conduct
Do not post misleading content, engage in fraud, or discriminate against travelers.
11
Account Actions
We may suspend accounts or remove listings for violations, safety concerns, or legal requirements.
12
Updates
We may update these terms from time to time. Continued use means you accept the latest version.
Questions
Anything unclear in these terms? Write to us and we'll explain it in plain language.